Frequently Asked Questions
Find answers to common questions about Ugly Dumpling locations, menu, and dining.
What are the hours of operation at Ugly Dumpling locations?
Hours vary by location. Most locations are open for lunch and dinner daily. Please check your nearest location for specific hours. You can find hours and contact information on our locations page.
Do you offer delivery and takeout?
Yes! All our locations offer both dine-in, takeout, and delivery options. You can call your nearest location to place an order or check our website for delivery partnerships.
Are your dumplings made fresh?
Absolutely! All our dumplings are handmade fresh in our kitchen daily. We don't use frozen dumplings. This commitment to freshness is part of what makes Ugly Dumpling special.
Do you accommodate dietary restrictions?
Yes, we offer vegetarian dumplings, noodle dishes, and other plant-based options. We also work to accommodate other dietary needs. Please let us know about any allergies or restrictions when ordering.
Can I order catering for events?
Yes! We offer catering for corporate events, parties, and celebrations. Contact your nearest location at least 24-48 hours in advance to discuss your catering needs.
What payment methods do you accept?
We accept cash, all major credit cards, and mobile payment options like Apple Pay and Google Pay. Please contact your specific location if you have questions about payment methods.
Are you kids-friendly?
Yes! We love welcoming families. We have menu options that appeal to kids, and our staff is experienced in serving families. Many kids love trying dumplings for the first time at Ugly Dumpling.
Do you have vegetarian options?
Yes, we offer several vegetarian options including vegetable dumplings, noodle dishes with vegetables, and other meat-free items. Ask your server for vegetarian recommendations.
Can I customize my order?
Yes! We're happy to customize meals based on your preferences. You can adjust spice levels, modify ingredients, or request specific preparations. Our team is here to make sure you love your meal.
How far in advance should I call for a large group?
For groups of 8 or more, we recommend calling at least 24 hours in advance to ensure we can accommodate everyone. Our team will help make sure your group has an excellent experience.
Are there parking facilities at your locations?
Parking varies by location. Some locations have dedicated parking, while others are in areas with street parking or nearby parking lots. Contact your specific location for parking information.
Do you offer gift cards?
Yes, gift cards are available at all our locations. They make wonderful gifts for food lovers and are perfect for any occasion. Contact your nearest location about gift card options.
Still Have Questions?
If you don't find the answer you're looking for, feel free to reach out to us directly. Our team is happy to help!